By Nicole Andrews on July 06th, 2021
We are excited to once again be open to the public! We are currently open for browsing, holds pick up, public use computers, drop-in study spaces and drop-in meeting rooms.
WBRL takes the health and safety of all patrons and employees very seriously, and we are following all recommendations of the provincial government and AHS. Patrons will be expected to follow physical distancing guidelines as posted. We will be continually monitoring our service and making adjustments as necessary moving forward.
Masks are optional during your visit and eating is not permitted.
What days and hours is the library open for services?
The library is open Tuesday - Saturday, from 10am to 6pm.
What services are currently being offered in person at the library?
- Holds Pick Up
- Drop in Computer Works
- Drop in Individual Study Spaces
- Drop in Meeting Rooms
- Contactless Pick Up at the back of the library
How does the Contactless Pickup Service work?
- Place your hold. Here is a quick video showing you how.
- You will receive notification by email when your holds are ready for contactless pickup.
- Contactless holds pickup will be available Tuesday - Saturday from 10am to 6pm at the back entrance of the library.
- When you arrive call 780-743-7800. WBRL staff will direct you regarding your pickup.
- Please respect social distancing at the pickup location. Staff will not be available to converse but will be happy to assist you by phone (780-743-7800).
How can I get books from the Library?
You can use one of the following services:
- Place books on hold using our website
- Place books on hold by phone
- Place books on hold by using our Book Match service
- Come in and browse, choose your own books and use the self check out
- Download e-books and audiobooks on any device
What if I do not know how to place a hold?
Chat with us on our website (click the small red chat button) during open hours, email email@example.com or check out our video tutorial that outlines the simple steps to placing a hold on an item. You can also call 780-743-7073 to place holds by phone.
What do I do if I do not have a library card?
You can sign up for your free library card on our website. You will need to provide some information about yourself and an email address, then you set up a PIN. When you are ready to use your new card, enter all the numbers provided including the dash (-). If you have any questions about your account you can reach us at 780-743-7800 (Tues-Sat, 10am-6pm) or firstname.lastname@example.org.
What if the book I want to request does not have an option to Place Hold on the website?
Not all of the books that may come up in search will be available in print. We have many books in our electronic resources collection. Currently, only resources with a Place Hold option are available for holds pick-up. For assistance with electronic resources please visit our online chat on our website or email email@example.com.
What happens when I place a hold on an item?
Once you select an item to place on hold the library system flags the item as requested; library staff find the item on the shelf; the item is placed on hold for you; the hold is set aside; you are notified your hold is ready; and you can pick up your item using our holds pick-up service. Check out this video for a sneak peek behind the scenes!
I placed books on hold - when will they be ready?
Placing a book on hold puts you in a queue to have that book checked out to you. If the book is on the shelf, you should receive a confirmation email within a few days. If the book happens to be checked out by another patron, or if there have been hold requests placed before yours, your request will remain in a numbered queue until the book becomes available. It may be several days or even weeks until that item will be available for you. You can check the status of your holds by accessing your account online.
Where do I pick up books I have already put on hold?
Once you receive an email letting you know your holds are prepared - please access the library through our front doors located in MacDonald Island Park. Holds are organized on the shelves according to the first initial of your last name. Please follow the social distancing guidelines to pick up your holds from the shelf, then proceed to the self checkout stations to check out your items.
Can someone else pick up my holds?
Materials can only be checked out to the cardholder or guardian. If you would like to have someone else from your household pick up your holds made on your card, please advise us at firstname.lastname@example.org we can make the note on your account.
Do I need a mobile phone to pick up my holds when I arrive at the library?
You do not need to call ahead. Once you receive an email letting you know your holds are ready for pickup, visit the library through our front doors in the MacDonald Island Park Concourse during open hours. You can pick up your holds in the library by entering through our front doors following all physical distancing guidelines and using our self check out service.
Can I call in my holds?
The best way to place holds on items 24/7 is online. If you do not have access to the internet, please call 780-743-7073 during open hours for a Reference staff member to assist you in placing your holds for pick-up.
Do I need to bring a bag with me to pick up my holds?
Yes, please bring a bag to hold your items.
What if I can't pick up my holds during your pick-up times?
If you cannot come to the library during open hours, you can authorize a family member or trusted friend to pick up your items for you. Please contact email@example.com prior to arranging pick-up to have an alternate authorized user added to your account.
What if I need help choosing a title, or just want a variety of children’s books? Is there an easier way to “order” books?
Yes! Our online Book Match Service can recommend books for you based on your preferences. This form can also help busy parents quickly request a group of books for your child by simply checking off an age level on the form. Our Book Match staff will select, place on hold and surprise you with a carefully selected group of picture books or board books for holds pick-up!
Can I put videogames on hold?
Yes, items available in our online catalogue can be placed on hold, including videogames, audiobooks, CDs, videos and of course books.
Can I come in to browse the collection myself?
Yes, we are open for browsing Tuesday-Saturday, 10am to 6pm. We ask that you limit your time in the shelves and observe social distancing guidelines.
I Don’t Know What to Read. Is there a way to get a book recommendation?
Yes! We would love to help! Check out our virtual book displays included in our bi-weekly ZINE, use our Book Match Service or visit the library and our Skip the Hold staff can chat with you in person to see what might suit your interests.
Do I have to renew my items?
We have turned on auto-renewals, so your items will automatically renew if no one else has requested it and if you have not passed the maximum 3 renewals per item If you would like to make sure that you have more time with your item, you can access your account online and renew the items early.
Will I be charged extended use fees (late fees)?
As of March 16, we have temporarily stopped charging extended use fees. While the library remains closed, there will be no new extended use fees. Your items will still be overdue if the system is unable to renew them; we ask that you return the items on or before their due date so the next person can borrow it. Any fees accumulated prior to March 16 will remain on your account.
I live in one of Wood Buffalo’s rural communities. How can I access this holds pick-up service?
Patrons in all Wood Buffalo communities can place books on hold online. Staff will contact you to set up details for delivery to your community, or to arrange books by mail. If you have questions regarding service to our rural communities, please email firstname.lastname@example.org.
What safety measures are you implementing?
All returned items are quarantined for 24 hours before being checked in. Not all library materials can be sanitized, though quarantining items can help ensure they are safe to handle. Staff are following recommended safety guidelines for handling material.
Are e-books still available?
Yes! You can access our e-book/e-resource collections 24/7 online. For assistance in downloading an e-book to your device you can reach out to our online chat or call 780-743-7073 Tuesday-Saturday 10am to 6pm.
Can I come in to use a computer?
Computer Works is available Tuesday to Saturday, 10-6 pm by walk in.
Can I print items?
Yes! Our printer is available.
Is the Photocopier available?
Not at this time.
Will the Library be holding programs?
Yes, all programs remain virtual for the summer. Follow us on Facebook for the summer fun for all ages.
Visit our events page for more information.
Can I come in to study?
Absolutely! Individual study spaces are available by drop in.
Are Meeting Rooms available?
Yes! We have two meeting rooms available for free day of, walk-in bookings. Check out the guidelines.
Is there space to sit and read?
Our soft seating is unavailable.
Is the Teen Area available?
Currently, the CNRL Teen Area is available for browsing of our graphic novel and YA fiction collections. There is no seating available for study or leisure at this time.